Direct Check-in On the day of travel, we will send the check-in guide to the guest's contact to ensure a seamless, contactless check-in experience without any waiting. Confirmation time: 11AM on your check-in day Check-in information will be sent via KakaoTalk, SMS, or Email. KakaoTalk: Sent from the official "UrbanStay" account SMS: Sent from a 070 number Email: Sent from "UrbanStay Don...

Address and Building Information Address: 171, Dongtanbanseok-ro, Hwaseong-si, Gyeonggi-doBuilding Name: Stars Hotel Premier Dongtan   Directions Directions Link: https://naver.me/xdIkFdbM By Car: Please search for "UrbanStay Dongtan" on Naver Maps, T-map, or Kakao Navi. Public Transportation From Suwon: Take bus 13-5 or 92-1 at the "Mangpo Station Exit 3, Mangpo Geu...

Parking Information 1 free parking space per room (B2 to B5, pre-registration required before departure) Exceeding 1 vehicle per room: Please use nearby public parking at your own expense Visitor vehicles: 20 minutes of free parking available, after which external charges apply Parking Registration:You can register your parking as soon as you receive the check-in guide.Please note that...

  User Guide Location: 1st Floor Password: Will be sent via AlimTalk/SMS around 1 PM on the check-in day. Operating Hours: 24 hours (Available until 6 PM on the check-out day, CCTV installed) Rental Items: Plunger, Charger, Emergency Door Lock Kit (9V, AA Batteries) Important Notes Please use luggage tags when storing your luggage.* Luggage without a tag or luggage st...

Lighting and Wi-Fi  All Lights Off Rooms on Floors 3-13 (No Cooking Allowed) Rooms on Floors 14-20 (Cooking Allowed) Can be used after inserting the key card Touch the all-off switch next to the bathroom, then use the in-room button Wi-Fi (WIFI) ID: RoomNumber_urban (e.g., 0123_urban) Password: None (Free for guests) In case of connection issues: You can connect to the Wi-...

✔️Amenities  We prepare one night's worth of amenities upon check-in. Extra amenities are available for up to 3 nights upon request.(Amenity requests over 3 nights may incur additional charges.) Extra amenities will be provided based on the occupancy standardㄴ1 face towel, coffee capsule, water    (Per person) Room slippers (once per stay)Bath mat (once per stay)Bath towel (once per stay)Coffee...

You can check out without any additional procedures until 11 AM   Late check out 1) Please inquire to [Service request link] by 10 AM on the day of check-out (10,000 KRW/hour)2) It may not be available depending on the room reservations and preparation status. You may also contact us via the mobile front desk or email. If link payment is difficult, alternative payment options are available.   L...

Trash disposal will be carried out during the cleaning (Paid service/ request via mobile front desk one day before) When you’re check out general waste: throw it away in trash bin food waste: Seal up the food waste with disposable plastic bag under the sink→ Leave it in the kitchen   If you’d like to take out the trash yourself, there's a designated area where you can dispose of your trash by ...