Download the Urbanstay app Sign up When you sign up, you can enjoy various benefits including discounted reservations at the lowest prices! 😍 Add reservations Add reservations from other booking websites and request services in one place~ 👍 After confirming your reservation number in the check-in guide, please enter the numbers into the Urbanstay App!! 🤩 Now you can check your reservation in...

How to change your itinerary To change your itinerary, you need to cancel via the booking website and rebook on your preferred date. Cancellation fees may apply to non-cancellable schedules. Make sure you check if there is a cancellation fee before you cancel your reservation. If you can cancel your reservation free of charge( within the free cancellation period )- You can change the iterner...

Check in   All Urbanstay/ Le Collective branches are contactless and do not have a front desk. Check-in time:  4PM onwards   Around 13PM on your check-in day, you will receive a check- in information email.(Room number & password) You can check in without any additional procedures from 4 PM Your doorlock password will be denied before check in time Contacts update ← is here!   Check out Che...

Check in Message(Guide) Around 1PM on your check-in day, you will receive a check- in information email.(Room number & password) If your contacts are not updated, It will be difficult to get the check-in information. How to update your contacts  Click this link <Link> and register your email address and phone number If your contacts are updated before your check-in date, your check-in guid...

Did you receive the "Confirmed! Mobile Check-in Required" email? Check these steps. ① Check your "Hotel Reservation Number" and click "Mobile Check-In" button ② Please confirm your booking information and fill in your contact details below. ③ The information has been updated. ④ Now, we'll send the check-in email on your check-in day.      Did you receive the a message fro...

General Information Additional guests are allowed up to the maximum occupancy. If you pay the additional fee, the following items will be delivered to your room. Cost : 35,000 KRW / Per person tems : Extra bedding(Mattress topper) / Face towels / Water / Coffee Capsule /  * Since the number of bedding sets is limited, we recommend making a reservation in advance if needed.* Infants under 36 m...

* From  February 1st 2024 Cleaning Service  To respect guests' privacy and ensure a comfortable stay, room cleaning is only conducted before check-in. Routine cleaning is not provided during the stay. If you require cleaning services, please contact the mobile front desk at least one day in advance. (Paid service/ Same-day requests are not accepted) Cleaning Schedule Choose one of the follo...

[클리닝 요금표] Cleaning ScheduleChoose one of the following time slots: A (10am–2pm) or B (2pm–6pm). Please note that cleaning can only be performed when the guest is not present in the room. The table below shows Seoul, Gyeonggi/Incheon, Gangwon, Yeosu/Dangjin, Busan/Ulsan, and Jeju in that order.   Seoul Branch Room type fee/1time Seoul Myeongdong Studio  ₩25,000 Studio city ₩25,000...

Terms& conditions Your room may be shared within the occupancy standard. Exceeding this limit will result in additional fees. (Infants under 36 months of age are not counted in total occupancy.) Guests under the age of 18 must be accompanied by a legal representative. (ex) an adult who has the right of parental authority. Pets are not allowed in the hotel. The hotel will not be liable for any ...