FAQ

• [FAQ] How to use Urbanstay App
  Download the Urbanstay app Sign up When you sign up, you can enjoy various benefits including discounted reservations at the lowest prices! 😍 Add reservations Add reservations from other booking websites and request services in one place~ 👍 After confirming your reservation number in the check-in guide, please enter the numbers into the Urbanstay App!! 🤩 Now you can check your reservation in...
  
• [FAQ] HOW TO USE Urban Stay
  
  
• [FAQ] I would like to change or cancel my booking
  How to change your itinerary To change your itinerary, you need to cancel via the booking website and rebook on your preferred date. Cancellation fees may apply to non-cancellable schedules. Make sure you check if there is a cancellation fee before you cancel your reservation. If you can cancel your reservation free of charge( within the free cancellation period )- You can change the iterner...
  
• [FAQ] How can i check-in / Check out ?
  Check in   All Urbanstay/ Le Collective branches are contactless and do not have a front desk. Check-in time:  4PM onwards   Around 13PM on your check-in day, you will receive a check- in information email.(Room number & password) You can check in without any additional procedures from 4 PM Your doorlock password will be denied before check in time Contacts update ← is here!   Check out Che...
  
• [FAQ] Check in message
  Check in Message(Guide) Around 1PM on your check-in day, you will receive a check- in information email.(Room number & password) If your contacts are not updated, It will be difficult to get the check-in information. How to update your contacts  Click this link <Link> and register your email address and phone number If your contacts are updated before your check-in date, your check-in guid...
  
• [FAQ] I want to update my email/contact information.
  Did you receive the "Confirmed! Mobile Check-in Required" email? Check these steps. ① Check your "Hotel Reservation Number" and click "Mobile Check-In" button ② Please confirm your booking information and fill in your contact details below. ③ The information has been updated. ④ Now, we'll send the check-in email on your check-in day.      Did you receive the a message fro...