All Urbanstay branches are contactless and do not have a front desk.
Around 13PM on your check-in day, you will receive a check- in information email.(Room number & password)
Check-in
After 4pm ( * Depending on the product booked, check-in time may vary.)
* The room door will be locked at check-in time and will not be opened before then.
* If you wish to check in early, please contact the mobile front desk after 14:00 on the day of check-in.
(This may not be possible due to room maintenance.)
Early Check in
1) From 1:00 PM on the day of arrival, you can request the early check in to the mobile frontdesk (10,000KRW/ hour)
*it may not be available depending on the room reservations and preparation status.
Updating check-in information
1 ) If you have not received your check-in information, please check the email address/contact information provided at the time of booking.
2 ) If you need to modify your reservation information, please click the [link] to update it.
3 ) After the update is complete, it will take about 15 minutes to resend the check-in information.
*If you make changes before check-in, the information will be sent to the contact information you provided on the day of check-in.
About using the elevator
- After receiving your lift card, you will be able to ascend to your room.
* E/V card key issuance instructions
** 2F Lounge > Elevator Card Kiosk > Touch the screen, enter the password "8282" > Issue the card > Tag it to the reader inside the lift to proceed to your room. Tag it to the reader inside the elevator and you can go to your room.
- The elevator card key can only be used in the elevator. To open your room door, you will need to enter your door lock password.
- If the card cannot be issued between kiosk visits, please contact the mobile front desk for guidance.
* Mobile Front : bit.ly/3MzlH7z / Contact : 0507-1340-7694
- When you check out, you can drop your key card in the drop box next to the kiosk.
- You must use a hotel lift to reach your room.
- Please note that commercial elevators do not connect to the guest rooms.
| Elevator Card Key Kiosk (Dropbox) | Elevator cards |
| |
☆ Elevator card key required at check-in
- 2F Lounge Kiosk > Card Issuance
- Kiosk password : 7979